Mon - Fri 9:00AM - 5:00PM Sat - Sun CLOSED

5510 S. East Street, Suite D Indianapolis, IN 46227


Patient Information – Bion Aesthetics and Med Spa
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Patient Information


Arrival Time

As a courtesy to our other patients, if you arrive late for your appointment we may have to reschedule you for another day. We recommend that you arrive at least 15 minutes early to complete patient forms in the office.

There is a deposit taken at the time the appointment is made. Any remaining balance is due at the time of the service. The credit card you used in making your appointment will be charged the balance due on that date unless other arrangements have been made.

There is no refund available for appointments cancelled within 24 hours of your scheduled appointment. If your reservation was made with less than 24 hours of your appointment, there is no cancellation or refund allowed. Cancellations or changes made more than 24 hours in advance will be refunded. Cancellations or changes made less than 24 hours in advance will forfeit the full deposit amount paid.

Billing Questions and Payments

For specific questions about your bill, please call 317.797.9139.


How Do I Schedule an Appointment?

Click here and send us a message or call us at 317.797.9139 to get started.

What if I am Unable to Afford Your Services?

Although you pay upfront for our services at Bion Aesthetics and Med Spa, we can provide you with a “SuperBill” that you can turn into your insurance for possible reimbursement. The qualification and amount of reimbursement are wholly dependent upon your insurance policy and their coverage of out-of-network providers.

With a range of patient financing options available, you really can afford the Bion Aesthetic and Med Spa treatments and services you want.  There’s an option that can work for you and your specific financial needs. Working with Advance Care, you don’t have to put your health and beauty needs on hold.

*Subject to credit approval. Minimum monthly payments required. See for details.

Will You Call My Doctor to Obtain My Medical Records?

No, it is your responsibility to obtain previous medical records from other physicians or health care providers that you wish our practitioner to review. You can also have your healthcare provider fax your healthcare records to our office. It is your responsibility to contact our office to confirm we have received any sent records from your healthcare provider.

Can my Bion Aesthetics and Med Spa Practitioner also Function as My PCP?

No. We do not offer this service to patients. You will need to establish, or continue care with a PCP outside of Bion Aesthetics and Med Spa.

What Diagnostic Lab Centers Do You Use for Lab Testing?

We use LabCorp for most of our phlebotomy and laboratory testing.

Where Do I Purchase Supplements Recommended by My Bion Aesthetics and Med Spa Practitioner?

All of the supplements that are recommended by your Bion Aesthetics and Med Spa provider are available for purchase through Fullscript with whom we contract. Your provider will establish for you an account with the online pharmacy. Your provider will email you a link to your account so you can purchase the recommended supplements, and have them shipped directly to you.

However, even if you’re not a client, you can still sign up and access our favorite supplement providers. To sign up, simply visit our store’s landing pages, browse and shop.

**WE DO NOT ACCEPT REFUNDS ON ANY SUPPLEMENTS OR PRODUCTS SOLD** We also do not accept refunds through the mail.

What are Your Office Hours?

Monday – Friday: 9:00AM – 5:00PM
Saturday – Sunday: Closed

Are You Available for Medical Emergencies?

We are not available for emergencies. If you have a medical emergency, call 911 and/or go directly to the nearest emergency room (ER).

How Do I Request a Prescription Refill?

For prescription refills, your Bion Aesthetics and Med Spa practitioner may require an appointment depending on how long it has been since your last appointment with them. If your practitioner is willing to call in a refill, we ask that you have your pharmacy fax over a medical refill request. It may take up to 72 business hours to process a prescription refill. Please plan ahead to make sure your medications do not lapse.

Can I Reach My Bion Aesthetics and Med Spa Practitioner By Email?

We ask that you call or email the front office for scheduling or general questions.