Mon - Thu 10:00AM - 6:00PM | Fri, Sat & Sun - CLOSED

5510 S. East Street, Suite D Indianapolis, IN 46227

1-317-797-9139

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Patient Information - Bion Aesthetics and Med Spa | (317) 797-9139
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Patient Information

PATIENT INFORMATION

Arrival Time

As a courtesy to our other patients, if you arrive late for your appointment we may have to reschedule you for another day. We recommend that you arrive at least 15 minutes early to complete patient forms in the office.

Your credit card information will be taken at the time the appointment is made. Any remaining balance is due at the time of the service.

There is no refund available for appointments cancelled within 72 hours of your scheduled appointment. If your reservation was made with less than 72 hours of your appointment, there is no cancellation or refund allowed. Cancellations or changes made more than 72 hours in advance will be refunded. Cancellations or changes made less than 72 hours in advance will be charged a cancellation fee.

Billing Questions and Payments

For specific questions about your bill, please call 317.797.9139.

FAQs

How do I schedule an appointment?

Schedule Online or call us at 317.797.9139 to get started.

What if I am unable to afford your services?

Although you pay upfront for our services at Bion Aesthetics and Med Spa, we can provide you with a “SuperBill” that you can turn into your insurance for possible reimbursement. The qualification and amount of reimbursement are wholly dependent upon your insurance policy and their coverage of out-of-network providers.
There is financing available to you through Advance Care for many types of procedures. Advance Care is a third-party credit services company designed for medical centers. Through them, you can stretch out your payments, making your costs very manageable through low monthly installments.

Will you call my doctor to obtain my medical records?

No, it is your responsibility to obtain previous medical records from other physicians or health care providers that you wish our practitioner to review. You can also have your healthcare provider fax your healthcare records to our office. It is your responsibility to contact our office to confirm we have received any sent records from your healthcare provider.

Can my Bion Aesthetics and Med Spa Nurse Practitioner also function as my PCP?

No. We do not offer this service to patients. You will need to establish, or continue care with a PCP outside of Bion Aesthetics and Med Spa.

Where do I purchase supplements recommended by my Bion Aesthetics and Med Spa Nurse Practitioner?

All of the supplements that are recommended by your Bion Aesthetics and Med Spa Nurse Practitioner are available for purchase through Fullscript with whom we contract. Your practitioner will establish for you an account with the online pharmacy. Your provider will email you a link to your account so you can purchase the recommended supplements, and have them shipped directly to you.
**WE DO NOT ACCEPT REFUNDS ON ANY SUPPLEMENTS OR PRODUCTS SOLD** We also do not accept refunds through the mail.

What are your office hours?

Monday – Thursday: 10:00AM – 6:00PM
Friday, Saturday, Sunday: Closed

Are you available for medical emergencies?

We are not available for emergencies. If you have a medical emergency, call 911 and/or go directly to the nearest emergency room (ER).

How do I request a prescription refill?

For prescription refills, your Bion practitioner may require an appointment depending on how long it has been since your last appointment with them. If your practitioner is willing to call in a refill, we ask that you have your pharmacy fax over a medical refill request. It may take up to 72 business hours to process a prescription refill. Please plan ahead to make sure your medications do not lapse.

Can I reach my Bion Aesthetics and Med Spa Nurse Practitioner by email?

We ask that you call or email the front office for scheduling or general questions.